We guarantee that you will be satisfied with your order. If for any reason you are not completely satisfied with your purchase, return your order within 14 days of receipt and receive a full refund for the price of the item. Shipping charges are not refunded. See RETURN POLICY for more information.
If you wish to return your item after it is received, replace the product back into its original packing materials, if available, and return it to the address listed below. If you do not have the original packing materials, take to your local packaging store for proper mailing procedures and please be sure to insure your shipment with a trackable shipping carrier. All returns must be received by us in resellable condition.
346 Oakes Blvd.
San Leandro, CA 94577
Include the following information with your shipment:
Name, address and telephone number
Credit card number and expiration date
Item being returned
Once your returned product is received, we will issue a credit card refund which will appear on your next billing statement.
In the unusual event of a incorrect or damaged order, call us at (510) 635-5914 or e-mail us by clicking the "Contact" link below to inform us of the problem. Please call during the business hours of 10 a.m. to 6:00 p.m. Pacific Coast time. Replace the product back into its original packing materials. We will then issue a call tag for the shipping company to come and retrieve your damaged or incorrect package. We will, in the meantime, resend your order as soon as possible.
-Print orders are shipped in five business days. Please add 2-6 business days for the delivery depending on your distance from California. Because all our prints are handsigned by the the photographer, there may be slight delays if he is traveling. We will inform you of any such delays.
-Please use your street address, as our shipping company does not deliver to post office box numbers
-Express delivery is available for an additional charge. Please call us at 510-635-5914 for rates. When inquiring about express delivery, please call between the business hours of 10:00 a.m.to 6:00 p.m. Pacific Coast time.
-For international orders outside the continental U.S. (including Hawaii, Alaska and Canada) or to ship to Military Post Offices (APO, FPO, etc. please call us at 510-635-5914 for rates.
ESTIMATED SHIPPING CHARGES:
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We use domain name / internet address information only to generate statistics and reports about site traffic and browsing patterns. It is not possible for us to gather personal information from domain name / internet address information.
We do have forms on our site where visitors may be asked to provide personal information, including their name, address, phone # and email address. In many cases much of the information is voluntary and need not be submitted by the visitor. The information being collected varies depending on the nature of the visitor's request.
If a visitor does wish to submit personal information, the information we collect is used to service the visitors request (i.e. to process an order for products). You can be assured that we will never sell or provide your personal information to any other individual or organization.
We are pleased to accept checks and money orders(in USD only) as well as Paypal and Visa, Mastercard, Discover and American Expreess credit cards.
If you wish to pay by check or money order, please use the "Contact Us" link above to phone or e-mail your order and inform us as to how you wish to pay. We will total the price, shipping and taxes(if any) and you can send the check or money order. When the the bank has cleared your payment, your selection will be shipped.